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David Gutierrez - Technology Support Technician
It is the mission of Technology Services to provide reliable, quality, and professional service to the students, staff, and stake holders of the Dos Palos Oro Loma Joint Unified School District. It is the responsibility of staff and students to follow all adopted board policies, applicable laws, and district technology standards.
School Site Tech Contacts
- Bryant Middle School - Vacant
- Dos Palos High School - Bret Ross/Jenny Hunger
- Dos Palos Elementary - Vacant
- Marks Elementary - Vacant
- George Christian - Francisca Bravo
Policies and procedures
Tech Request Procedures Q&A
Q: Can we still send email to helpdesk for tech requests?
A: Yes, we realize that sometimes it is faster to just send an email. The benefit of entering the request into the online helpdesk system is it provides us with more information and helps route the request more efficiently.
Q: How long will it take to get a response to my request?
A: That will depend on the severity of the issue. We will be checking the request queue daily and tickets will be prioritized accordingly. Expect 1-2 days for normal requests and 3-5 days for low priorities. If you have a time sensitive or critical issue, follow-up with a phone call to the tech office to bring the issue to our immediate attention. Our goal is to address critical/high priority issues within a day’s time. The advantage to using the online system is you can login and get updates on the status of your request.
Q: How are priorities determined?
A: Priorities are categorized by impact on users and operation of the school, department. Issues that in effect have a degraded service or considered an inconvenience are not a high priority. This also includes situations were a work around or alternative is available to continue working. Critical/high priority issues consist of things that effect an entire site, group of users or create a work stoppage.
Q: What if my computer is down and I need to create a work order?
A: The online helpdesk system is accessible from any computer within the district. A request can also be sent via email using the district web email access. If there is a site wide outage we are likely already aware of the problem and are working to resolve it. We utilize monitoring software that alerts us when services are disrupted or go down.